Terms And Conditions

The Warranty Period commences on the date the Product is purchased or 15 days after the product is shipped or 3 months from the date of manufacturing. In both residential & non residential application, warranty of motor is 3 years. For other components and accessories including remote control warranty is 1 year.

Note: Regulator should not be connected with the fan and must be bypassed – Warranty will be void if the regulator is used.

What is covered

This Warranty is provided by AerFlo Fans Pvt Ltd. and covers the motor and other components of your ceiling fan against all defects in workmanship & materials. Costs incurred in removal or reinstallation of the product is borne by customer. You must be the original purchaser or user of the Product to be covered. This warranty only applies to AerFlo ceiling fans and is limited solely to products purchased directly from an authorized sales partner or from AerFlo fans directly.

Warranty Conditions

The purchase proof should carry the date of purchase. Warranty will be void if the regulator is used. AerFlo Fans Pvt Ltd. and/or its authorized service centre reserves the right to retain worn out or defective part(s) or component(s) replaced during the course of repair carried out under the warranty repair. The remaining period of warranty after a warranty daim, remains in force only for the unexpired period of the warranty of the original product or 30 days whichever is later.

What will Aerflo Fans do?

During the Warranty Period, AerFlo Fans Pvt. Ltd. or its authorized representative at its option and cost: Repair or replace the affected component(s) of any defective motor, component or accessory at the nearest Aerflo Service Centre or from main-office.
Repair or replace the defective product.
Refund the entire amount as mentioned in the sales invoice for the purchased product under warranty.

How to obtain warranty service?

Steps required for Warranty Period,
In order to obtain the warranty, you must have proof of purchase of the ceiling fan. Warranty is valid to only original purchaser.
Visiting the AerFlo Fans website and submitting a ‘support request’.
Calling the Technical Support phone number listed for your region on the sales package.

When warranty cannot be claimed?

Damages from improper installation, neglect, accident, misuse, natural disaster, exposure to extreme heat or humidity or as a result of any modification to the original product or not operating as per guidelines.
Causes beyond control like lightning, abnormal voltage, acts of god or while in transit to service centre.
Warranty does not cover changes in the finish, including rusting, pitting, corroding, tarnishing or peeling.
Warranty card or the proof of purchase is not provided at the time of service or have been altered in any way or made illegible. The warranty is not applicable for the accessories or peripherals like shaft, canopy, hook assembly kit, fan leaf and remote control (beyond 1 year).
The warranty does not cover product parts that are subject to wear or which can be considered as consumable parts (example: batteries, etc.) by their nature or are made of plastic.
In case of online order, damages in transit including blade bend, colour issues & other ornamental concerns will be covered only up to 30 days from the date of shipment.